Our work reflects the belief that every adult has the right to be treated as an individual. We aim to create opportunities for relationship building. This will lead to the development of trust and allow opportunities for people to develop and maintain trust with realistic recognition that the best intentions/plans are not always realised and that some failure is inevitable.

Our aim is always to promote a way of life for our citizens, which enables them to enjoy, to the greatest extent, their rights as individuals. In doing this we will observe the following principles.

Dignity

Our staff understand that the right to dignity involves recognising the inherent value of people by respecting their unique qualities as individuals and the specific nature of each person's needs.

Privacy

An individual's right to privacy involves being free from intrusion or unwelcome attention. We will provide all of our citizens with as much private space as possible, and will respect the privacy of individual's rooms, their relationships and confidentiality of information. Apna House will endeavour to maximise our citizens privacy. Staff  are trained in this area, and we have systems and procedures in place.

Independence

We will provide all our citizens with support and encouragement to stay in control of as much of their lives as possible. We will help our citizens maintain as much of their independence as is possible.

Security

We are in no doubt that concern for security forms a major part in most people’s decision to go into a care home. Apna House will respond to our citizens needs for reasonable security by doing the following:

• We will ensure that help is readily available for any person who need help urgently.

• We will provide citizens with a safe environment.

• We will carry out regular risk assessments of our premises, equipment used, and the activities of our individual citizens.

We will put a vigorous system in place for checking the background of new staff, together with ongoing training of staff to ensure that services are delivered responsibly, professionally and with compassion.

Choice

Choice involves being given the opportunity to select independently from a range of options. Our citizens are given as wide a range of choice as possible by doing the following:

• At Apna House, citizens can choose timings for example, getting up, when and where to have their meals

Fulfilment

The opportunity to realise personal aspirations and abilities. We will ensure that our citizens continue to fulfil their aspirations and abilities by:

• Organising a diverse programme of social and cultural activities within our home and encourage residents to participate in outside activities of their choice.

• We will take time to understand and respond to the wishes of any or our residents who would like to take part in any event or activity.

Our home is welcoming and we encourage citizens to entertain their relatives and friends, to invite them to dinner, to birthday parties, and special celebrations. Citizens are free to use the Activity Lounge for parties and special occasions. It is our aim to do everything possible to enable our citizens to have a happy and meaningful life.